In order to provide you with the best shopping experience, we provide a 100% Warranty on all our products. For any reason if you are not fully satisfied with your purchase, you can return the product for an exchange.
- In order to organize an exchange, the customer must notify our staff within 14 days of redeeming the products and request an exchange under these terms and conditions.
- Products being returned must be in original condition, with all tags attached, original undamaged box and/or packaging.
Please note that the following products are excluded from our returns policy due to hygiene reasons:
- All earrings
- Bedding (Bedsheets, pillow, bolster, quilt, comforter)
- Linen (Pillowcases, bolster cases)
- Towels (face, hand, bath)
- Opened Mattresses
- All socks, handkerchiefs and hosiery
The 100% Warranty applies to products purchased and redeemed via the DEAL redemption centre; we may not be held liable for products purchased / shipped directly by the merchant (such products have their own set of warranty / refund policies mentioned with the respective deals TnC’s).
How to arrange an exchange?
Contact our Customer Service at +65 6299 3011 (Mon – Fri, 9am – 6pm) or firstname.lastname@example.org within 14 days of redeeming the product/service and provide the following information:
- Contact Number
- Voucher Number
- Date of Redemption
- The product must be exchanged or returned within 7 days of requesting a refund.
Customers must return the products at their own cost to our redemption centre at :
1 North Bridge Road, #01-18 & 22, High Street Centre, Singapore 179094
Operating hours: 11am to 8pm (Mon – Sun, including PH)
- In cases where the customer is unable to personally return the product(s), he/she can send a representative with the details mentioned above.
- If the product is out of stock, DEAL may at its own discretion issue a refund within 7-10 working days and the customer will be provided with an e-mail acknowledgement. DEAL accepts no responsibility for any delays that may occur in receiving the refund as a result of any third-party payment gateway / banking delays.
- DEAL reserves the right to make change to this policy without notice.